CUSTOMER SUPPORT
We
believe efficiency and effectiveness are the key elements to achieving
customer satisfaction. Our knowledgeable technical service and support
professionals are available 24 hours a day 7 days a week to help you
achieve your goals.
Technical
Trouble?
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Here To Enter the 24 / 7
Support Desk Area
Our Technical Support Desk...
- Provides an easy to use administration interface
- Assigns unique reference numbers to each call
- Allows you to search any closed calls
- Allows you to easily modify any calls
- Provides access to complete searchable archives of all submissions made
- Provides easy access to online manual and training center
Website
Questions, Software Support:
Live Phone Support: (386) 734-3475
Our office and studio is open Mon - Fri 9 to 5, Sat 9 to 3. est.
Messages placed on our voicemail system will be returned the next business
day.
Email us directly at support@planetflorida.net
Manuals,
FAQ's, Training Center:
Click Here to Enter Your Web Hosting Resource Center
Sales
/ Billing: (386) 734-3475
Our office and studio is open Mon - Fri 9 to 5, Sat 9 to 3. est.
Messages placed on our voicemail system will be returned the next business
day.
Email us directly at sales@planetflorida.net
Support News
Recent Worms:
W32.Mydoom.M@mm
- Discovered on: July 26, 2004
more
info >>
Fortunately our servers and equipment are completely immune to this as they run on Linux operating systems and the virus only affects Windows PCs. Unfortunately, due to the volume of the mail viruses being sent, and the fact that they 'masquerade' as legitimate email bounce back (Mail Delivery Subsystem) errors, there is not much we can do to block them. Also, as the virus fakes and forges email headers, any FROM: address that you see or hear about in regards to these emails will be 100% faked. The true source of the message will not be what is in the email headers, and due to the volume of mail generated by viruses, we unfortunately cannot track them back to their true source.
